Kudos to Simpson Ltd

bigborefan · 01-29-2012, 07:28 AM

I recently made a purchase from Simpson Ltd of a Luger accessary in which a mistake was made in what was sent out. They not only rectified the mistake but went above and beyond in fixing it. I believe in giving credit where credit is due and Simpson Ltd is a real class act in my book who deserves my business in any future needs.

sheepherder · 01-29-2012, 07:52 AM

Darrell -

Could you explain a bit further??? Maybe what it was you wanted, what they sent, and your guess as to what happened that the mistake was made???

I've always liked Simpsons, and have made an offer on one of their handguns, and gotten a very nice reply (they take offers, BTW)...I would have no hesitation on buying from them...

bigborefan · 01-29-2012, 09:28 AM

Rich,
It's a little complicated to go through here but I ordered a sealed box of 1938 manufactured Swiss 7.65 ammunition advertised on its website and received a box of 1965 manufactured 7.65mm. After a call, I was told that it was in the same container as the 1938 boxes and last full box so it was thought to be of the same vintage. I was told that I could return it for a full refund, which I did. In place of my return postage cost, they sent me the last box of 1938 vintage that was open and missing one cartridge at no cost to me. The label was tattered but I am still very happy with it.

cirelaw · 01-29-2012, 11:27 AM

They are a class act!! A great spot for 'Luger Window Shopping'!

SlayerK98 · 01-29-2012, 12:07 PM

I've ordered a few things from them, and always been impressed with their complete descriptions. Got a nice CXB 4 softshell P38 holster recently which needed only minor stitching repair, as advertised. Also got some '50s Lake City .30 Carbine ammo and a WWII M1 Carbine sling.

Good to know they take offers, I've been looking at a couple of their P38s.

-Eric

drbuster · 01-29-2012, 12:45 PM

SimpsonLTD should be congratulated for maintaining the largest for sale inventory on the planet (I think). Although pricey, they are 100% honest and will go the extra mile to make certain the customer is happy. We, as collectors, are much better off with them around.

Don M · 01-29-2012, 12:55 PM

As a result of Brad Simpson publishing my book, I got to know the Simpson family rather well and they are first-class individuals in addition to being honest business persons.

MikeP · 01-29-2012, 08:19 PM

I bought a pistol several years ago.

It had a cracked breechblock.

I had to pay shipping both ways.

Glad you had a better response.

Curly1 · 01-29-2012, 11:26 PM

Quote:

Originally Posted by MikeP

I bought a pistol several years ago.

It had a cracked breechblock.

I had to pay shipping both ways.

Glad you had a better response.

That was pretty bad customer service on that one.

wlyon · 01-30-2012, 10:44 AM

I purchased a Swiss luger from them a few years ago. Was listed as 95%,but more like 70%. I returned it. Since I used a credit card they charged me $150 restocking fee. I feel they are honest but still out for the maximim profit. Bill

cirelaw · 01-30-2012, 10:58 AM

I try to keep all my purchases within our family for several reasons but most of all most have become friends first. Nine gems and I've never been disappointed!

Curly1 · 01-31-2012, 03:50 PM

Big difference from 95-70% and charged $150 to restock their not very honest rating.

I would have challenged the charge on my credit card on that one.

var99 · 02-03-2012, 06:53 PM

It's these kind of lapses that bother me about them. They should know that Colt never made a stainless steel SM Ace, at best its a electroless nickel Colt custom shop job, ( not bad price if so), or an aftermarket deal, but not SS.
Vince

http://www.simpsonltd.com/product_in...f9119d699663dc

Curly1 · 02-04-2012, 12:07 AM

I guess good help is hard to find.

var99 · 02-04-2012, 08:01 AM

I'm guessing your right, Gary, with the amount of volume they run through that place these days , they have had to delegate the cataloging of the "run-of-the mill " stuff to junior staff I expect?

Curly1 · 02-04-2012, 11:45 AM

Well they sold it even with inaccurate info, it's a win win for Simpsons.

Major Tom · 03-29-2017, 04:24 AM

Since I live near Simpsons, I visit there every so often to browse their stuff. They are pricey tho. They have just about anything you can imagine. Fun to walk thru their store.

alvin · 03-29-2017, 06:51 AM

Bought one pistol from them a decade ago, and a couple of new collector books recently. Very good service.

01-29-2012, 07:28 AM	#1
bigborefan Banned Join Date: Sep 2011 Posts: 14 Thanks: 0 Thanked 4 Times in 3 Posts	Kudos to Simpson Ltd I recently made a purchase from Simpson Ltd of a Luger accessary in which a mistake was made in what was sent out. They not only rectified the mistake but went above and beyond in fixing it. I believe in giving credit where credit is due and Simpson Ltd is a real class act in my book who deserves my business in any future needs.

01-29-2012, 07:52 AM	#2
sheepherder Lifer Lifetime Forum Patron Join Date: Feb 2009 Location: ...on the 'ol Erie Canal... Posts: 8,195 Thanks: 1,411 Thanked 4,462 Times in 2,336 Posts	Darrell - Could you explain a bit further??? Maybe what it was you wanted, what they sent, and your guess as to what happened that the mistake was made??? I've always liked Simpsons, and have made an offer on one of their handguns, and gotten a very nice reply (they take offers, BTW)...I would have no hesitation on buying from them... __________________ I like my coffee the way I like my women... ...Cold and bitter...

01-29-2012, 12:55 PM	#7
Don M Patron LugerForum Patron Join Date: Aug 2004 Location: Houston, TX Posts: 1,429 Thanks: 67 Thanked 292 Times in 191 Posts	As a result of Brad Simpson publishing my book, I got to know the Simpson family rather well and they are first-class individuals in addition to being honest business persons. __________________ Regards, Don donmaus1@aol.com Author of History Writ in Steel: German Police Markings 1900-1936 http://www.historywritinsteel.com

01-30-2012, 10:44 AM	#10
wlyon Lifer 2X Lifetime Forum Patron Join Date: May 2005 Location: Somewhere in Montana Posts: 2,652 Thanks: 3,210 Thanked 2,613 Times in 969 Posts	I purchased a Swiss luger from them a few years ago. Was listed as 95%,but more like 70%. I returned it. Since I used a credit card they charged me $150 restocking fee. I feel they are honest but still out for the maximim profit. Bill __________________ Bill Lyon

01-31-2012, 03:50 PM	#12
Curly1 User Join Date: Oct 2005 Location: Upstate New York Posts: 1,244 Thanks: 125 Thanked 715 Times in 372 Posts	Big difference from 95-70% and charged $150 to restock their not very honest rating. I would have challenged the charge on my credit card on that one. __________________ Laugh hard and often. Gary

01-29-2012, 09:28 AM	#3
bigborefan Banned Join Date: Sep 2011 Posts: 14 Thanks: 0 Thanked 4 Times in 3 Posts	Rich, It's a little complicated to go through here but I ordered a sealed box of 1938 manufactured Swiss 7.65 ammunition advertised on its website and received a box of 1965 manufactured 7.65mm. After a call, I was told that it was in the same container as the 1938 boxes and last full box so it was thought to be of the same vintage. I was told that I could return it for a full refund, which I did. In place of my return postage cost, they sent me the last box of 1938 vintage that was open and missing one cartridge at no cost to me. The label was tattered but I am still very happy with it.

01-29-2012, 11:27 AM	#4
cirelaw Lifer Lifetime Forum Patron Join Date: Dec 2003 Location: PORT ST LUCIE, FLORIDA Posts: 12,216 Thanks: 6,209 Thanked 4,138 Times in 2,176 Posts	They are a class act!! A great spot for 'Luger Window Shopping'!

01-29-2012, 12:07 PM	#5
SlayerK98 User Join Date: Oct 2011 Posts: 32 Thanks: 1 Thanked 3 Times in 2 Posts	I've ordered a few things from them, and always been impressed with their complete descriptions. Got a nice CXB 4 softshell P38 holster recently which needed only minor stitching repair, as advertised. Also got some '50s Lake City .30 Carbine ammo and a WWII M1 Carbine sling. Good to know they take offers, I've been looking at a couple of their P38s. -Eric

01-29-2012, 12:45 PM	#6
drbuster User Join Date: Jun 2002 Location: San Mateo, California Posts: 1,432 Thanks: 2 Thanked 71 Times in 56 Posts	SimpsonLTD should be congratulated for maintaining the largest for sale inventory on the planet (I think). Although pricey, they are 100% honest and will go the extra mile to make certain the customer is happy. We, as collectors, are much better off with them around.

01-29-2012, 08:19 PM	#8
MikeP User Join Date: Jun 2002 Location: ILL Posts: 686 Thanks: 36 Thanked 452 Times in 198 Posts	I bought a pistol several years ago. It had a cracked breechblock. I had to pay shipping both ways. Glad you had a better response.

01-30-2012, 10:58 AM	#11
cirelaw Lifer Lifetime Forum Patron Join Date: Dec 2003 Location: PORT ST LUCIE, FLORIDA Posts: 12,216 Thanks: 6,209 Thanked 4,138 Times in 2,176 Posts	I try to keep all my purchases within our family for several reasons but most of all most have become friends first. Nine gems and I've never been disappointed!

02-03-2012, 06:53 PM	#13
var99 User Join Date: Mar 2005 Location: FL Posts: 114 Thanks: 4 Thanked 3 Times in 3 Posts	It's these kind of lapses that bother me about them. They should know that Colt never made a stainless steel SM Ace, at best its a electroless nickel Colt custom shop job, ( not bad price if so), or an aftermarket deal, but not SS. Vince http://www.simpsonltd.com/product_in...f9119d699663dc

02-04-2012, 12:07 AM	#14
Curly1 User Join Date: Oct 2005 Location: Upstate New York Posts: 1,244 Thanks: 125 Thanked 715 Times in 372 Posts	I guess good help is hard to find. __________________ Laugh hard and often. Gary

02-04-2012, 08:01 AM	#15
var99 User Join Date: Mar 2005 Location: FL Posts: 114 Thanks: 4 Thanked 3 Times in 3 Posts	I'm guessing your right, Gary, with the amount of volume they run through that place these days , they have had to delegate the cataloging of the "run-of-the mill " stuff to junior staff I expect?

02-04-2012, 11:45 AM	#16
Curly1 User Join Date: Oct 2005 Location: Upstate New York Posts: 1,244 Thanks: 125 Thanked 715 Times in 372 Posts	Well they sold it even with inaccurate info, it's a win win for Simpsons. __________________ Laugh hard and often. Gary

03-29-2017, 04:24 AM	#17
Major Tom User Join Date: Jan 2017 Location: S.E. Iowa Posts: 484 Thanks: 533 Thanked 228 Times in 125 Posts	Since I live near Simpsons, I visit there every so often to browse their stuff. They are pricey tho. They have just about anything you can imagine. Fun to walk thru their store. __________________ I Build Custom Pistol Boxes

03-29-2017, 06:51 AM	#18
alvin User Join Date: Jul 2007 Location: US Posts: 3,843 Thanks: 132 Thanked 729 Times in 438 Posts	Bought one pistol from them a decade ago, and a couple of new collector books recently. Very good service.