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#12 |
User
Join Date: Mar 2008
Location: Marco Island, Florida
Posts: 4,867
Thanks: 1,685
Thanked 1,917 Times in 1,193 Posts
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It is certainly a fine line. My recent experience has been that buyers are a bigger headache than sellers. After helping liquidate a friend's militaria collection, (mostly on Ebay), I was sorely challenged by the collection of uncourteous, whiny, nasty, demanding, unsatisfied and down right unscrupulous buyers out there.
Dishonest Ebay buyers have discovered that Ebay will knee jerk side with them in any dispute and will immediately freeze PayPal funds or give the buyer an instant refund of any purchase price and it is up to the seller to prove his case if they wish to be paid. I am aware of many cases, (a high number from Australia, sadly), where the buyer simply claims they never received the goods. Even signed delivery receipts from UPS will not get you your money. I also had one jerk purchase a complete A11 leather flight helmet, goggles, microphones and oxygen mask from the collection, only to have it returned torn and with parts missing. I literally had to file a police report, with photos, etc. here locally in order to see the money returned to me. I now take step by step photos or film of the item being packaged with everything that might be included with time stamps on all images. I do the same when unpacking returned goods so the condition they arrive in can be documented. It is sad this kind of time must be invested these days. Buyers now object to my high shipping costs. I explain to them that NOTHING leaves my hands without being fully insured, on the buyer's nickel, in order to protect BOTH of us. If they don't like it, they can shop elsewhere. The only exceptions to this is when selling to a closed community, such as this forum. |
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