Inside view of a hobby business!

G.T. · 04-07-2016, 11:23 PM

Hi to all! I have a few projects that I must apologize are pretty long in the tooth!..

........ So, it is always a great sense of relief when I complete one and actually get it out the door! The following is a note I wrote to one of my best customers, to inform him that his order, now finished and sent, was near completing! It goes as follows!

Hi XXXXX! Well, I though I'd fill you in on how your order is progressing? ...

.......

As it has been "in process" for quite awhile, I took this one straight to the top, the company president, which is my wife Carol. And, after inquiring as to the current status, she remarked, "Why are you standing there staring at me? Get busy and get it done!" So, I went to the GM in charge of fabrication, (which is me!) and put our trust in his hands, he immediately turned the project over to his senior craftsman (which is also me!) with an emphasis on the urgency of the project, and instructed him to produce some positive results! The senior craftsman, (me!) summoned over his best journeymen worker, (which is me!) and his most dedicated apprentice, (which is me!) to instruct them, and along with the janitor, (which is me!) to clear a workspace and acquire the necessary items and tools to complete the project from start to finish! The apprentice was send off for supply and contacted the tool room for materials and related items. And the tool room manager (which is me!) eagerly requisitioned the necessary items and had the company courier (which is me!) deliver them immediately... By this time, the accounting office personal (which is me!) contacted the shop, and gave the go ahead to put this project in front of any others and proceed with all due haste! The journeymen and apprentice, (both of which are me!) immediately balked at the project as they had never successfully done this type of procedure before, and turn it back over to the senior craftsman, (which is me!) Who, with no apparent issues, completed the project in a very professional and timely manner... We have now sent the completed parts down to inspection and assembly, (which is me!)... And while they (me!) complete the magazine, the journeymen and apprentice, (me and me!) are drilling the fxo bottoms in the fabrication department.... Soon all will be sent over to the shipping department, (me!) and we will complete the project within the week... The president of the company has already received the funds pre-paid by you, and she says, "Thank you!"....

..... Clearly this is a well run company....

......... Thanks XXXXX, best to you, til...lat'r...GT.......

And so it goes! Best to all, til...lat'r....GT.....

tharpo · 04-08-2016, 01:19 AM

To G.T. and all your personnel

: Keep up the good work!

Sergio Natali · 04-08-2016, 02:22 AM

Gerald

I would say ths is what I call an excellent "customer service"!

Kind regards.

mrerick · 04-08-2016, 08:49 AM

I'll bet this is what it looks like when you call an "all hands meeting" of your staff:

Lugerdoc · 04-08-2016, 09:14 AM

GT, Nice disartation. I know the feeling. TH

DonVoigt · 04-08-2016, 09:24 AM

What GT says is true, he is truly the best one man and one woman(boss of course) shop in AZ!
Well Jerry is there too, but then sometimes he is somewhere else too.

I do believe one of those projects is for me!

, hope so anyway.

Seriously, thanks to GT for all his work and help over the past year or so, since I fell into and off the
luger band wagon.

wlyon · 04-08-2016, 09:53 AM

GT
Thanks for running a great Company. Good help is always hard to find and your employees are top personnel. Bill

John Sabato · 04-08-2016, 10:40 AM

Quote:

Originally Posted by wlyon

GT
Thanks for running a great Company. Good help is always hard to find and your employees are top personnel. Bill

Yes, Gerry... make sure you are paying your employees enough, no matter how much fun you have along the way.

hayhugh · 04-08-2016, 01:12 PM

Sounds like a full shop meeting should be called to see if there is a quorum to consider a union shop????

Olle · 04-08-2016, 01:39 PM

I can relate to all that and my organization is very similar, but I also have that lazy bum who would rather sit and surf the Internet, rather than work...

John Sabato · 04-08-2016, 02:22 PM

Quote:

Originally Posted by Olle

I can relate to all that and my organization is very similar, but I also have that lazy bum who would rather sit and surf the Internet, rather than work...

If THAT guy can get the other employees to do the real work while he surfs the internet, he is the smartest one of the bunch! Is his name Tom Sawyer?

04-07-2016, 11:23 PM	#1
G.T. Lifer Lifetime Forum Patron Join Date: Jun 2002 Location: Chandler Arizona Posts: 3,486 Thanks: 1,284 Thanked 3,583 Times in 989 Posts	Inside view of a hobby business! Hi to all! I have a few projects that I must apologize are pretty long in the tooth!.......... So, it is always a great sense of relief when I complete one and actually get it out the door! The following is a note I wrote to one of my best customers, to inform him that his order, now finished and sent, was near completing! It goes as follows! Hi XXXXX! Well, I though I'd fill you in on how your order is progressing? .......... As it has been "in process" for quite awhile, I took this one straight to the top, the company president, which is my wife Carol. And, after inquiring as to the current status, she remarked, "Why are you standing there staring at me? Get busy and get it done!" So, I went to the GM in charge of fabrication, (which is me!) and put our trust in his hands, he immediately turned the project over to his senior craftsman (which is also me!) with an emphasis on the urgency of the project, and instructed him to produce some positive results! The senior craftsman, (me!) summoned over his best journeymen worker, (which is me!) and his most dedicated apprentice, (which is me!) to instruct them, and along with the janitor, (which is me!) to clear a workspace and acquire the necessary items and tools to complete the project from start to finish! The apprentice was send off for supply and contacted the tool room for materials and related items. And the tool room manager (which is me!) eagerly requisitioned the necessary items and had the company courier (which is me!) deliver them immediately... By this time, the accounting office personal (which is me!) contacted the shop, and gave the go ahead to put this project in front of any others and proceed with all due haste! The journeymen and apprentice, (both of which are me!) immediately balked at the project as they had never successfully done this type of procedure before, and turn it back over to the senior craftsman, (which is me!) Who, with no apparent issues, completed the project in a very professional and timely manner... We have now sent the completed parts down to inspection and assembly, (which is me!)... And while they (me!) complete the magazine, the journeymen and apprentice, (me and me!) are drilling the fxo bottoms in the fabrication department.... Soon all will be sent over to the shipping department, (me!) and we will complete the project within the week... The president of the company has already received the funds pre-paid by you, and she says, "Thank you!"......... Clearly this is a well run company............. Thanks XXXXX, best to you, til...lat'r...GT....... And so it goes! Best to all, til...lat'r....GT..... Last edited by G.T.; 04-09-2016 at 02:33 AM.

04-08-2016, 02:22 AM	#3
Sergio Natali User Join Date: Feb 2013 Location: Somewhere in Northern Italy Posts: 2,646 Thanks: 1,082 Thanked 1,783 Times in 1,007 Posts	Gerald I would say ths is what I call an excellent "customer service"! Kind regards. __________________ "Originality can't be restored and should be at the top of any collector's priority list.

04-08-2016, 08:49 AM	#4
mrerick Super Moderator - Patron LugerForum Life Patron Join Date: Dec 2009 Location: Eastern North Carolina, USA Posts: 3,900 Thanks: 1,372 Thanked 3,094 Times in 1,503 Posts	I'll bet this is what it looks like when you call an "all hands meeting" of your staff: Attached Thumbnails __________________ Igitur si vis pacem, para bellum - - Therefore if you want peace, prepare for war.

04-08-2016, 09:14 AM	#5
Lugerdoc Patron LugerForum Patron Join Date: Jun 2002 Location: POB 398 St.Charles,MO. 63302 Posts: 5,089 Thanks: 6 Thanked 736 Times in 483 Posts	GT, Nice disartation. I know the feeling. TH __________________ Tom Heller POB 398 ST.Charles, MO. 63302 Tel 636-447-3006 lugerdoc@charter.net

04-08-2016, 09:24 AM	#6
DonVoigt User Join Date: Apr 2015 Location: near Charlotte NC Posts: 4,677 Thanks: 1,440 Thanked 4,348 Times in 2,038 Posts	What GT says is true, he is truly the best one man and one woman(boss of course) shop in AZ! Well Jerry is there too, but then sometimes he is somewhere else too. I do believe one of those projects is for me! , hope so anyway. Seriously, thanks to GT for all his work and help over the past year or so, since I fell into and off the luger band wagon. __________________ 03man(Don Voigt); Luger student and collector. Looking for DWM side plate: 69 ; Dreyse 1907 pistol K.S. Gendarmerie

04-08-2016, 01:19 AM	#2
tharpo Lifer Lifetime Forum Patron Join Date: Jul 2006 Location: West Coast, USA Posts: 537 Thanks: 116 Thanked 376 Times in 154 Posts	To G.T. and all your personnel : Keep up the good work!

04-08-2016, 09:53 AM	#7
wlyon Lifer 2X Lifetime Forum Patron Join Date: May 2005 Location: Somewhere in Montana Posts: 2,618 Thanks: 3,141 Thanked 2,526 Times in 942 Posts	GT Thanks for running a great Company. Good help is always hard to find and your employees are top personnel. Bill __________________ Bill Lyon

04-08-2016, 01:12 PM	#9
hayhugh User Join Date: Oct 2013 Location: Florida/Penna Posts: 884 Thanks: 851 Thanked 507 Times in 270 Posts	Sounds like a full shop meeting should be called to see if there is a quorum to consider a union shop????

04-08-2016, 01:39 PM	#10
Olle User Join Date: Feb 2010 Location: Tennessee Posts: 1,149 Thanks: 159 Thanked 663 Times in 318 Posts	I can relate to all that and my organization is very similar, but I also have that lazy bum who would rather sit and surf the Internet, rather than work... __________________ Deer Hollow Enterprises, LLC Gun repair and restoration