Fraud in Phoenix

The gun sales business is known for lots of fraud. Sellers frequently have no concern repeating or concocting lies to promote a firearm. Why this is so common I can't explain. It is also seen in antique sales and used to be common in used car sales but I haven't bought a car in a decade so don't know how common it is now. This behavior is an indication of how dishonest many people are. That is not new or surprising and it seems to vary some by culture, though that may be a politically incorrect statement. What is difficult for me to understand is the lack of pretense. Some of the lies you hear are so obvious as to elicit a chuckle but the liar will tell it with a straight face. Does this mean the average person believes he is THAT much smarter than others that blatant misrepresentations will be universally believed? When I am fed a BS line at a gun show, I quickly look up and tell him that's incorrect. If he reveals he knows it is a lie I announce it to those around me and make it a point to mention it to other dealers at the show. This way they know what kind of impression that makes and the liar, I hope, will hear how his reputation is being spread.


Last week, I agreed to purchase a CZ27 at a local pawn shop. The staff did not understand C&R license so I taught them and encouraged them to call the state and federal offices that could confirm the information. I agreed to return with documents that would assure them it was a legal purchase. The sales clerk, an older female, was excellent and put the gun aside for me until all the procedure details could be confirmed and completed the next day. I returned the next day (a long drive away from a busy work day). The mgr, an arrogant 20-something acting like the dominant male in the pride, jumped in and confused things by calling the wrong state agency and delaying the sale so long it was not possible to complete the purchase that day. So, two days I left work early and no purchase yet. I accept gun sales are difficult and heavily regulated so I am patient. I can not return the next day, Saturday, and wished to call the state arms background check office to id someone who could be a reference if there were any further questions at the sale. This meant I would return on Mon to pick up the CZ27. Fortunately, I called the shop and the mgr told me he sold the gun the day after I was there. If he had admitted he made a mistake (I was promised the gun would be held for me to pick up and I indicated it could be as late as three days) but instead he started explaining why it was my fault that I did not come back the very next day and it was store policy and blah blah blah. You know, if he had only said it was his error---but no, he had to string out a bunch of lies as to why he stung me with crooked business behavior. Only he and I were on the phone and we both know he was lying--why do people do this--is it some kind of neurosis?


To make a long story short, I figure it is just one more of a long string of problems that exist in retail sales these days. I would like to follow up on this miscreant at the Cash America store on S Academy in Colo Springs CO. What can one do when employees act in so rotten a manner?


Thanks for listening to a long story. I am frustrated, for sure, but I am especially concerned how frequently unethical behavior occurs in gun and other sales. If anyone has a suggestion what to do about these incidents, I am all ears.


dl


I came back the next day and