Simpson's Ltd

Imperial Arms · 05-17-2006, 02:01 PM

Putting aside the sellers (return) policies and the small financial loses of this disappointing deal which occurred between a buyer and a dealer, what is more important is that sellers/dealers bear in mind customer/buyer satisfaction and uphold their professional reputation. Sometimes it is not worth the aggravation fighting over $50-$100 when somebodies reputation becomes stained on a public forum. It is part of human nature to rarely accept the blame and this is a reason why disputes still continue. There is always an alternative way to resolve a situation where both parties could be satisfied whether or not the item in question has a defect or it has been unintentionally misrepresented.

I remember last year when I made an unintentional mistake and lost $750 in a deal. I sincerely apologized to the buyer and we continue to be on very good terms. Since that time, I have recovered my loss, made a good profit for my hobby, and I am satisfied with the rewarding result. Irrespective of what happens in business, it is important to learn that integrity is the most important factor in this collectors society. Those people who do not believe it will discover with time that unfortunate consequences.

I hope that my comment will bring positve awareness to such situations.

All the best and peace,
Albert

05-17-2006, 02:01 PM	#7
Imperial Arms Banned Join Date: Jun 2002 Location: Malta, EU Posts: 579 Thanks: 0 Thanked 7 Times in 7 Posts	Putting aside the sellers (return) policies and the small financial loses of this disappointing deal which occurred between a buyer and a dealer, what is more important is that sellers/dealers bear in mind customer/buyer satisfaction and uphold their professional reputation. Sometimes it is not worth the aggravation fighting over $50-$100 when somebodies reputation becomes stained on a public forum. It is part of human nature to rarely accept the blame and this is a reason why disputes still continue. There is always an alternative way to resolve a situation where both parties could be satisfied whether or not the item in question has a defect or it has been unintentionally misrepresented. I remember last year when I made an unintentional mistake and lost $750 in a deal. I sincerely apologized to the buyer and we continue to be on very good terms. Since that time, I have recovered my loss, made a good profit for my hobby, and I am satisfied with the rewarding result. Irrespective of what happens in business, it is important to learn that integrity is the most important factor in this collectors society. Those people who do not believe it will discover with time that unfortunate consequences. I hope that my comment will bring positve awareness to such situations. All the best and peace, Albert