Great Folks at RCBS

Roadkill · 12-03-2002, 07:32 PM

Not paying attention a couple of weeks ago and knocked the balance beam off my RCBS 10-10 scale, it hit the floor and broke. Said a few bad words, ect, tried to epoxy it back but couldn't get it right, sent an email on the RCBS loading help line asking where I could order another one, 24 hr response, said send it to a specified address with an authorization number included. Gentlemen, six days after I sent it off I got a brand new RCBS 10-10 scale in the mail today. No charge, no postage, no handling, no processing, no questions, no hassel, just a brand damn new scale. If it does not have RCBS stamped on it in the future I won't be buying it.

rk

Edward Tinker · 12-03-2002, 10:10 PM

Great company! [img]smile.gif[/img]

I have heard this before of their customer service, and this is why they do it, but when a company treats me special, they have my vote and dollar!

Roadkill · 12-03-2002, 10:37 PM

"ehard"?

rk

Frank · 12-04-2002, 09:21 AM

OK, RK - Have you never ehard of a typo???

Just for the record, I have been using RCBS Handloading Equipment for 40 years. They are top drawer, in my opinion.

<img src="graemlins/beerchug.gif" border="0" alt="[cheers]" />

Thor · 12-04-2002, 10:13 AM

I just broke the primer holder from my RCBS Rock Chucker, I need to get a replaceent for it.

Thor · 12-04-2002, 07:56 PM

Just got an email today from RCBS, they will replace my primer charger and bracket, no charge to me. GREAT SERVICE! Thor.

Doubs · 12-05-2002, 05:45 PM

Some years ago I bought a new RCBS bullet mold that was marked 85 grain .312" roundnose... just what the doctor ordered for my Broomhandle and even useable in my .30 Luger. When I weighted the bullets they were only 75 grain so I called RCBS and within a few days I had a new mold that drops the correct weight bullet AND they told me to just keep the old mold when I offered to return it. Can't do any better than that!

I have RCBS dies for my .30 Luger that I bought in 1966 and they are still perfect. My Rock Chucker press and my 4x4 press are both in the 20 year-old range and work just fine. RCBS is top drawer IMO.

12-03-2002, 07:32 PM	#1
Roadkill User Join Date: Jun 2002 Posts: 1,634 Thanks: 1 Thanked 28 Times in 17 Posts	Great Folks at RCBS Not paying attention a couple of weeks ago and knocked the balance beam off my RCBS 10-10 scale, it hit the floor and broke. Said a few bad words, ect, tried to epoxy it back but couldn't get it right, sent an email on the RCBS loading help line asking where I could order another one, 24 hr response, said send it to a specified address with an authorization number included. Gentlemen, six days after I sent it off I got a brand new RCBS 10-10 scale in the mail today. No charge, no postage, no handling, no processing, no questions, no hassel, just a brand damn new scale. If it does not have RCBS stamped on it in the future I won't be buying it. rk

12-03-2002, 10:10 PM	#2
Edward Tinker Super Moderator Eternal Lifer LugerForum Patron Join Date: Jun 2002 Location: North of Spokane, WA Posts: 15,974 Thanks: 2,072 Thanked 4,609 Times in 2,123 Posts	Great company! [img]smile.gif[/img] I have heard this before of their customer service, and this is why they do it, but when a company treats me special, they have my vote and dollar! __________________ Edward Tinker ************ Co-Author of Police Lugers - Co-Author of Simson Lugers Author of Veteran Bring Backs Vol I, Vol II, Vol III and Vol IV

12-04-2002, 10:13 AM	#5
Thor User Join Date: Jun 2002 Location: Rio Rancho, New Mexico Posts: 4,583 Thanks: 958 Thanked 971 Times in 277 Posts	I just broke the primer holder from my RCBS Rock Chucker, I need to get a replaceent for it. __________________ Thor's Luger Clinic http://members.rennlist.com/lugerman/ Ted Green (Thor Yaller Boots) 725 Western Hills Dr SE, Rio Rancho, NM 87124 915-526-8925 Email thor340@aol.com ----------------------------------- John3:3 Jesus answered and said to him, "Most assuredly, I say to you, unless one is born again, he cannot see the kingdom of God."

12-04-2002, 07:56 PM	#6
Thor User Join Date: Jun 2002 Location: Rio Rancho, New Mexico Posts: 4,583 Thanks: 958 Thanked 971 Times in 277 Posts	Just got an email today from RCBS, they will replace my primer charger and bracket, no charge to me. GREAT SERVICE! Thor. __________________ Thor's Luger Clinic http://members.rennlist.com/lugerman/ Ted Green (Thor Yaller Boots) 725 Western Hills Dr SE, Rio Rancho, NM 87124 915-526-8925 Email thor340@aol.com ----------------------------------- John3:3 Jesus answered and said to him, "Most assuredly, I say to you, unless one is born again, he cannot see the kingdom of God."

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

12-03-2002, 10:37 PM	#3
Roadkill User Join Date: Jun 2002 Posts: 1,634 Thanks: 1 Thanked 28 Times in 17 Posts	"ehard"? rk

12-04-2002, 09:21 AM	#4
Frank RIP Patron LugerForum Patron Join Date: Jun 2002 Location: Hot & Dry PHX, AZ Posts: 2,078 Thanks: 24 Thanked 165 Times in 87 Posts	OK, RK - Have you never ehard of a typo??? Just for the record, I have been using RCBS Handloading Equipment for 40 years. They are top drawer, in my opinion. <img src="graemlins/beerchug.gif" border="0" alt="[cheers]" />

12-05-2002, 05:45 PM	#7
Doubs User Join Date: Jun 2002 Location: Byron, Georgia Posts: 1,742 Thanks: 826 Thanked 1,788 Times in 590 Posts	Some years ago I bought a new RCBS bullet mold that was marked 85 grain .312" roundnose... just what the doctor ordered for my Broomhandle and even useable in my .30 Luger. When I weighted the bullets they were only 75 grain so I called RCBS and within a few days I had a new mold that drops the correct weight bullet AND they told me to just keep the old mold when I offered to return it. Can't do any better than that! I have RCBS dies for my .30 Luger that I bought in 1966 and they are still perfect. My Rock Chucker press and my 4x4 press are both in the 20 year-old range and work just fine. RCBS is top drawer IMO.