Reproduction Snail Drum - progress

[Olle]

Originally Posted by KABAR2

Arrrg! They dumped all three charges! So tomorrow I will call and get it re-enstated thankfully I printed my receipt this is becoming an adventure

Ordering from Numrich can be interesting, especially if you order several of the same items. It may say that you ordered 10 and they will charge for 10, but if they only have 7 in stock they'll credit you for 3. Other times they'll charge the correct amount, but the order confirmation will still have the wrong amount on it. I have also seen my dealer discount being credited after the sale, almost like "Oops, we forgot to take it off". Then mix in a few returned item and you'll have an accounting nightmare on your hands. Many times you won't know how much you have actually paid until you have reconciled your bank account.

On the flip side, they are really good at fixing errors in the orders, and returns and exchanges are usually handled without any hiccups. I get the impression that they have realized that their ordering system sucks, and have perfected the art of damage control instead.