Great Folks at RCBS

Roadkill · 12-03-2002, 06:32 PM

Not paying attention a couple of weeks ago and knocked the balance beam off my RCBS 10-10 scale, it hit the floor and broke. Said a few bad words, ect, tried to epoxy it back but couldn't get it right, sent an email on the RCBS loading help line asking where I could order another one, 24 hr response, said send it to a specified address with an authorization number included. Gentlemen, six days after I sent it off I got a brand new RCBS 10-10 scale in the mail today. No charge, no postage, no handling, no processing, no questions, no hassel, just a brand damn new scale. If it does not have RCBS stamped on it in the future I won't be buying it.

rk

Edward Tinker · 12-03-2002, 09:10 PM

Great company! [img]smile.gif[/img]

I have heard this before of their customer service, and this is why they do it, but when a company treats me special, they have my vote and dollar!

Roadkill · 12-03-2002, 09:37 PM

"ehard"?

rk

Frank · 12-04-2002, 08:21 AM

OK, RK - Have you never ehard of a typo???

Just for the record, I have been using RCBS Handloading Equipment for 40 years. They are top drawer, in my opinion.

<img src="graemlins/beerchug.gif" border="0" alt="[cheers]" />

Thor · 12-04-2002, 09:13 AM

I just broke the primer holder from my RCBS Rock Chucker, I need to get a replaceent for it.

Thor · 12-04-2002, 06:56 PM

Just got an email today from RCBS, they will replace my primer charger and bracket, no charge to me. GREAT SERVICE! Thor.

Doubs · 12-05-2002, 04:45 PM

Some years ago I bought a new RCBS bullet mold that was marked 85 grain .312" roundnose... just what the doctor ordered for my Broomhandle and even useable in my .30 Luger. When I weighted the bullets they were only 75 grain so I called RCBS and within a few days I had a new mold that drops the correct weight bullet AND they told me to just keep the old mold when I offered to return it. Can't do any better than that!

I have RCBS dies for my .30 Luger that I bought in 1966 and they are still perfect. My Rock Chucker press and my 4x4 press are both in the 20 year-old range and work just fine. RCBS is top drawer IMO.

12-03-2002, 06:32 PM	#1
Roadkill User Join Date: Jun 2002 Posts: 1,632 Thanks: 1 Thanked 28 Times in 17 Posts	Great Folks at RCBS Not paying attention a couple of weeks ago and knocked the balance beam off my RCBS 10-10 scale, it hit the floor and broke. Said a few bad words, ect, tried to epoxy it back but couldn't get it right, sent an email on the RCBS loading help line asking where I could order another one, 24 hr response, said send it to a specified address with an authorization number included. Gentlemen, six days after I sent it off I got a brand new RCBS 10-10 scale in the mail today. No charge, no postage, no handling, no processing, no questions, no hassel, just a brand damn new scale. If it does not have RCBS stamped on it in the future I won't be buying it. rk

12-03-2002, 09:10 PM	#2
Edward Tinker Super Moderator Eternal Lifer LugerForum Patron Join Date: Jun 2002 Location: North of Spokane, WA Posts: 15,916 Thanks: 1,992 Thanked 4,507 Times in 2,081 Posts	Great company! [img]smile.gif[/img] I have heard this before of their customer service, and this is why they do it, but when a company treats me special, they have my vote and dollar! __________________ Edward Tinker ************ Co-Author of Police Lugers - Co-Author of Simson Lugers Author of Veteran Bring Backs Vol I, Vol II, Vol III and Vol IV

12-04-2002, 09:13 AM	#5
Thor User Join Date: Jun 2002 Location: Rio Rancho, New Mexico Posts: 4,583 Thanks: 958 Thanked 970 Times in 276 Posts	I just broke the primer holder from my RCBS Rock Chucker, I need to get a replaceent for it. __________________ Thor's Luger Clinic http://members.rennlist.com/lugerman/ Ted Green (Thor Yaller Boots) 725 Western Hills Dr SE, Rio Rancho, NM 87124 915-526-8925 Email thor340@aol.com ----------------------------------- John3:3 Jesus answered and said to him, "Most assuredly, I say to you, unless one is born again, he cannot see the kingdom of God."

12-04-2002, 06:56 PM	#6
Thor User Join Date: Jun 2002 Location: Rio Rancho, New Mexico Posts: 4,583 Thanks: 958 Thanked 970 Times in 276 Posts	Just got an email today from RCBS, they will replace my primer charger and bracket, no charge to me. GREAT SERVICE! Thor. __________________ Thor's Luger Clinic http://members.rennlist.com/lugerman/ Ted Green (Thor Yaller Boots) 725 Western Hills Dr SE, Rio Rancho, NM 87124 915-526-8925 Email thor340@aol.com ----------------------------------- John3:3 Jesus answered and said to him, "Most assuredly, I say to you, unless one is born again, he cannot see the kingdom of God."

12-03-2002, 09:37 PM	#3
Roadkill User Join Date: Jun 2002 Posts: 1,632 Thanks: 1 Thanked 28 Times in 17 Posts	"ehard"? rk

12-04-2002, 08:21 AM	#4
Frank RIP Patron LugerForum Patron Join Date: Jun 2002 Location: Hot & Dry PHX, AZ Posts: 2,078 Thanks: 24 Thanked 163 Times in 87 Posts	OK, RK - Have you never ehard of a typo??? Just for the record, I have been using RCBS Handloading Equipment for 40 years. They are top drawer, in my opinion. <img src="graemlins/beerchug.gif" border="0" alt="[cheers]" />

12-05-2002, 04:45 PM	#7
Doubs User Join Date: Jun 2002 Location: Byron, Georgia Posts: 1,673 Thanks: 773 Thanked 1,619 Times in 528 Posts	Some years ago I bought a new RCBS bullet mold that was marked 85 grain .312" roundnose... just what the doctor ordered for my Broomhandle and even useable in my .30 Luger. When I weighted the bullets they were only 75 grain so I called RCBS and within a few days I had a new mold that drops the correct weight bullet AND they told me to just keep the old mold when I offered to return it. Can't do any better than that! I have RCBS dies for my .30 Luger that I bought in 1966 and they are still perfect. My Rock Chucker press and my 4x4 press are both in the 20 year-old range and work just fine. RCBS is top drawer IMO.