Lugerman.com anyone know this guy?
 

I sent him a check for a breech block and he cashed it on 2/6/12 it was for $151.00.

He does not answer the phone and his email response is the part will be shipped this week.

his name is:

<deleted>

:soapbox:
ADMIN, IT IS INAPPROPRIATE TO SHOW SOMEONES PERSONAL EMAIL AND THEIR ADDRESS IN THIS MANNER~!

He's been on this forum quite a bit lately so I'm sure he will be getting your message soon.
dju

Yes...Eugene is a new member here...

He seems to have somewhat optimistic shipping times...

Do a Search here; there are some threads with very nice pictures...

One wild guess on this.....

Maybe he's selling the "future", just like in commodity market, people could sell things that they don't have, legally :)

Luckily, it's $151 for parts. If it were $1500 for a gun, or $15000 for .45ACP,,,,,, how can buyer sleep well at night?

Im not trying to slam lugerman.com. I just wanted to know if he was legit. I googled him on the web and got concerned when more than one person had issues.

Im not getting a restoration, all Im getting is one part that fits in a small padded envelope that can ba shipped on the way to the grocery store. Not asking for much!

OK, I'm not trying to defend Lugerman...but by being on the phone, on the PC, chasing down parts & tooling, mailing packages...You're not doing your primary job; i.e --> restoring weapons...

And that's not even including personal/Real Life issues...Like groceries, work [real life job], and time with family...

I was caught up in my hobby and after a while it turned into 'work'...I no longer got any enjoyment/satisfaction out of it...And my "spare time" had disappeared...And my own projects started piling up...So I stopped working for other people...And now I can get in a few hours each week on my own interests...

Yes, it's reprehensible that Eugene takes so long...but if you've looked at the pics of his work, it's understandable...

Hopefully he'll get your part(s) out to you ASAP...

... $.02 ... ;)

The buyer is not asking for a restoration, he wants the part he paid for, thats all. Cashed his check on 2/6 and still no parts. Seems no matter what lugerman has problems with making delivery and returning emails or even answering phone calls. Since 1999 i have sold gun parts on ebay. I get paid , i will uasly have the part ready to ship and it goes out the next day in the mail. It;s not that hard. Yes restorations do take time and you keep your customer posted. Or like you said you stop taking in work. Unless this guy has gotten ill , doesn't take nearly a month to package a small part and put it in the mail. A 151.00 is not a small amount, no one wants to lose money or needs to. If he were selling on ebay, he would have negatives out the window. He could make a ton of money with luger parts on ebay, but you are rated on each transaction there. In fact you use paypal, do not ship and your account will get locked up, as it should be. The buyer here just wants the part he paid for, thats it. Ship it or give him a good reason or return his money. thats my .02 thanks Padre

I agree with padredan. If the seller had time to rush to bank to deposit the paycheck and did not feel that's boring, then, I would assume he also had the time to ship the item out, or, at least had time to compose an email to buyer explain what's the difficulty.

Restorations and custom Lugers (and others) is what Eugene does for his bread & butter...

...And I said I wasn't trying to defend him...

You want to dump on him; by all means, dump away... :D

I personally know a respected member of ARFCOM who was just swamped by orders/requests/work and finally had a breakdown...He got a lot of flak by disgruntled 'customers' and finally quit taking orders... :(

Yep, stiffing customers is deplorable...But it's a small field of endeavor, and there's The Good, The Bad, and The Ugly...

You can decide which Eugene is... :roflmao:

Eugene seems like a fine fellow... but in a small business.. actions are what count. Doing what you say you will do or contacting a client to explain why not and if need be give him back his money so he can explore other venues.
I agree with the above posters..it is SO easy to prepare a small item and get it sent right out. If you are not able to accomplish these simple tasks then you are in way over your head and deserve whatever bad press comes your way. People SHOULD avoid you if your service is so poor that dissatisfied clients take the time and trouble to expose your shoddy practices in public.
As a small businessman I realize how important my reputation is and I guard it with every resource at my disposal. It only takes a small shadow cast over your good name to cause a chill you may not recover from.

Hopefully you will get your parts eventually and learned a lesson on who not to do business with.

People who do not keep their word should be avoided for future business transactions of any kind.

If small business does not work, how schould big business look like !!!!!

I hope you get your money back.

best

Otto

Funny how Eugene jumps right in when the discussion is pie-in-the-sky projects like the .45 ACP, but is nowhere in sight when it comes to concrete issues of customer service.

I can only hope he is really busy elsewhere.

Yes, it would be interesting to hear *both* sides of the story... :rolleyes:

Silence is not always golden.

Update, just received an email stating its on its way!

thanks, keep us posted. one month to get it shipped????? how long to get a reply to your emails???

This changes nothing!!! :mad:

Get a long rope and find a tall tree!!! String the guy up!!! :grr:

OK! Watch your language!
MOD.

Perhaps a bit drastic. A month is a very long time to take to ship a small part, it just seems lugerman doesn't seem to be able to handel some of the tasks, like shipping and meeting deadlines. Mr Tinker had to step in on one of the forum's and correct some of his actions. Perhaps he may not understand how this forum works?I to am sure not taking a defensive position for lugerman, but name calling , even if a joking matter is not called for either. We do not know what the circumstances of lugerman maybe something out of his control. Lets hold off on the hanging tree for now. Beyond that lugerman probably has pretty much destroyed his creadablity with us. just my .02, thanks Padre

Usually, it's buyer pushing seller to ship fast. I met weird situation though: buyer want me to hold shipping. In one case, the full payment was made more than three years ago, but still waiting buyer's C&R. If C&R not approved, at least 01 FFL transferring works, God knows why buyer does not want to go that way.

Watching shipping cost going up year after year.... Gee

3 years? The guy still alive? One would think he could get a C&R in say..6 months?

very true, but like i said weird does happen.

Well i looked at the original post in which lugerman stated the part would be shipped this week. he just never said which week. I know it not really that funny, but i found some humor in it. I guess beacuse i am not out the 151.00 right now, sorry for the weird sense of humor, hope he does send the buyer his part.

Parts on teh way
 

HI,
Sorry for not seen the post sooner...
I do try to get some rest on the weekend, at least once a month ;0)

It's funny how you see comments like: Oh he is spending all the time on the forum... he can not find time to attend to projects ;0)

A day after I am not here to respond to complaints ... Oh he is not there to answer for himself ;0)

Pick one already ;0)


The part is on the way and the breach block will be in the customers hands by the end of this week.

Like a very good and correct post above...

I do tend to bite at everything i see, and sometimes that tends to be a bit too much ...


But i am not out to string anybody out of there money ,
just trying to provide a service that is so hard to find this days.

And like the other poster commented ...

What started as a hobby, turned in to a job.. and I do get tired of all the negative press ... some days more then others.

And out of a 40-50 orders i receive every month, I do get an occasional straggler , that takes me longer then others.

It's the new projects I want to try that keep me dealing with all of this ...;0)

Like tooling up for a 45 GAP conversion.

I realize no one wants to invest in the unknown...

Oh well , I do... and I did.

So when the first 45 GAP rolls of the mill, I will be sure to report on the forum.

Although, I have not received the part yet. I contemplated whether I should post this on the forum.

I appreaciate what lugerman.com does for us. However, I did not have any prior dealins with him, so I was unsure if I was getting ripped off with all the publicity on what I read online other than this forum.

If the part comes to me as advertised, I would like to give him more business in the future and apologize for having to post this situation.

John

It's Ok ....

You have every right to complaint.

I did take me a longer then normal.

But you will have the part.

Next time when and if we do business, i will try to estimate the delivery times better for you.

Most of the collectors do not care to wait some extra time for service or part they can not get anywhere else.

But, for some with that only one luger that is all of the sudden out of commission, every day of delay is like the end of the world.

Thanks for waiting.

Eugene, I don't agree and I just feel this needs to be said;
Your reputation is that you take a very long time and that you don't answer emails, phone calls or comments on the forums.

I have been a moderator on this forum and Jan's forum for 8-10 years, and during that time there has been more negative than positive.

You want to keep business, then deliver the goods. Its that simple in the world of commerce.

Tom Heller carries parts here on the forum, I have many parts, ebay, gunbroker, etc, are all areas where folks can get luger and other parts, so don't think of yourself as being the only place where folks are forced to go.


Ed

Thanks Ed for saying it like it is and not sugar coating it Curt

Mr tinker sir, i think you speak for most of us that have kept up with this member. ole texas saying "right is still right even if no one is doing it and wrong is still wrong even if everyone is doing it." regards Padre

Eugene,

Don't take any of the kidding that goes on here personaly. I for one support you and want to see you prosper.

But ultimately that is up to you!

I agree with every comment here ...

But I do my best ... Or at least intend to ...

If that does not seem to be the case , I am sorry for all the wrongs I have done.


As far as negatives ....

Like I sad before .. People tend to post about there negative experiences, but tend to not care to share the good once.

For every 50 good once that keep it to themselves, I get one flare up ... like this.

If i'd take it personally, I'd stop taking orders, and attend more to my family and hobby...

Do not get me wrong, I do take every comment personally, and try to fix the problem the best I can.

On the other hand, I do take my time, because I just do not have much of it, and I prefer to deal with a client that understands. Once that do not, can use all the other above mentioned options... I do not mind the competition single bit.

I share as much as I can, I take phone calls, and try to educate people... when I have time, often get nothing back , but a thank you ... or even a complain that i did not attend to once request quicker, then I attend to most.

As far as other options on the restoration and parts:

I see Thor and maybe one other person doing it at some volume... others tend to demand service... but do not want to jump in the pool of restoration and parts themselves ;0)

It's a hot pool from were I stand ;0)
And I think about jumping out of it everyday, especially after posts like this.

Only my passion for Lugers and history .. and maybe my love for been challenged keeps me doing this ....

Someone may think.. profit ... but they be wrong.

It's more of the food for a new project or a new idea, then getting reach and baking under the sun type of deal, if you know what I mean.

Thanks for the true comment ....

I do agree with you...

As far as been the only one , I do see and understand that I am not the only one , or the best one or the smartest one , or the most knowledgeable one at that ;0). I was raised to know better then that.

But I got to be honest as well: "Some time it sure feels like I am the only one "
;0)

It looks like some times, people need and buy there service or the parts despite the fact I deliver it slower then a standard , whatever that standard maybe ...

I am fine with whatever judgment people want to pass on me,
I have plenty of good once to keep my balance....

And I do try to get better everyday...

Maybe some day, when my Son is out of collage and my house is all paid up and the food will drop for the sky on my table, and I can finally sit down and relax ... then will be able to attend to my Hobby/business full time.

But .. with the rate we going ... I'd say I am good 20-30 years before that happens...

But i keep on dreaming.

+ 1 :thumbup:

There are not enough 'restorers'...and being one who likes to try different things, I like to see others efforts in this area...It gives me more new ideas... :)

I don't think that you taking your time is the issue with peeps.

It's not knowing up front that you take your time, tie up their money and don't communicate which leads them to think they are being taken.

Tell them it will take a year to get a restoration up front or 30 days to get a part and let them make an informed decision as to whether to do business with you before they commit their money.

I read some posts on Yahoo Financial's SLV message board and noticed many players there being gun players as well. That's interesting. If cast 1/2 (or 1/4, or 1/6) size Luger, Mauser, Browning, Colt etc "icon pistols" in solid silver, I bet that's easier to sell than those boring "silver rounds", and can charge higher premium over spot price. Weird enough, no dealer does that.

...Uh...What???... :confused:

Making high quality semi-precious "jewelry" in gun shape. Better business than gun restoration.

What I believe he is trying to say is that there are gun people buying silver, and that if you were to cast the silver into gun shapes rather than round coins or ingots you could get more out of them than the silver is actually worth. Selling them to gun people of course would also make them sell better than round coins or ingots. I know of a couple of local silver and gold dealers I wonder if they could be talked into that.

Thanks, that's right. I just searched ebay, and found there is one Austrian doing that:

http://www.ebay.com/itm/270893963574#ht_500wt_948

Even at this super high price, he sold a few. If priced right, and make quality better, the market will be bigger.