Heads up - Sarco return/warranty or lack there of

DonVoigt · 01-23-2020, 02:25 PM

I've bought several, 4 to be exact, of the Sarco navy type rear sight with toggle. I use these for building navy clone shooters. In 2018, I bought two- since they had been out of stock for a while- and put them away for future use.

Last month built a navy shooter and the aperture/bridge/slide part of the sight broke when test fired.

Contacted Sarco about a "warranty", since it was a new part- even though I had it awhile. It is now a $265 part and then was $225, so they are not cheap- but they are cast not forged and machined like the originals were.

Long story short, after much discussion and near 30 minutes of Muzak, if it has been more than 30 days- one is out of luck. They won't do anything.

No replacement, no discount for a new part , it is yours- or in this case mine.

Moral of this story, if if you buy a part from Sarco, use it and test it right away- or you are on your own.

Edward Tinker · 01-23-2020, 05:48 PM

buy one more and return it after it breaks?

sheepherder · 01-23-2020, 09:59 PM

Quote:

Originally Posted by Edward Tinker

buy one more and return it after it breaks?

...

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DonVoigt · 01-23-2020, 10:57 PM

Quote:

Originally Posted by Edward Tinker

buy one more and return it after it breaks?

I thought of that.

But it would probably break too!

Zorba · 01-24-2020, 05:57 AM

So buy one more, when it arrives, send the broken one back!

DonVoigt · 01-24-2020, 08:49 AM

Quote:

Originally Posted by Zorba

So buy one more, when it arrives, send the broken one back!

No, I prefer to "bad mouth" Sarco.

They should have done the right thing and replaced it; I should not have to be dishonest to break even. JMHO.

Vlim · 01-24-2020, 09:07 AM

A public shaming on social media like Facebook usually works well

Major Tom · 01-24-2020, 09:41 AM

Quote:

Originally Posted by Zorba

So buy one more, when it arrives, send the broken one back!

RE: Lowes Home Center
Done that several times there.

01-23-2020, 02:25 PM	#1
DonVoigt User Join Date: Apr 2015 Location: near Charlotte NC Posts: 4,677 Thanks: 1,439 Thanked 4,347 Times in 2,038 Posts	Heads up - Sarco return/warranty or lack there of I've bought several, 4 to be exact, of the Sarco navy type rear sight with toggle. I use these for building navy clone shooters. In 2018, I bought two- since they had been out of stock for a while- and put them away for future use. Last month built a navy shooter and the aperture/bridge/slide part of the sight broke when test fired. Contacted Sarco about a "warranty", since it was a new part- even though I had it awhile. It is now a $265 part and then was $225, so they are not cheap- but they are cast not forged and machined like the originals were. Long story short, after much discussion and near 30 minutes of Muzak, if it has been more than 30 days- one is out of luck. They won't do anything. No replacement, no discount for a new part , it is yours- or in this case mine. Moral of this story, if if you buy a part from Sarco, use it and test it right away- or you are on your own. __________________ 03man(Don Voigt); Luger student and collector. Looking for DWM side plate: 69 ; Dreyse 1907 pistol K.S. Gendarmerie

01-23-2020, 05:48 PM	#2
Edward Tinker Super Moderator Eternal Lifer LugerForum Patron Join Date: Jun 2002 Location: North of Spokane, WA Posts: 15,909 Thanks: 1,986 Thanked 4,500 Times in 2,076 Posts	buy one more and return it after it breaks?

01-24-2020, 05:57 AM	#5
Zorba User Join Date: Feb 2013 Location: Merritt Island, Fl Posts: 951 Thanks: 776 Thanked 526 Times in 289 Posts	So buy one more, when it arrives, send the broken one back!

01-24-2020, 09:07 AM	#7
Vlim Moderator Lifetime LugerForum Patron Join Date: Oct 2002 Location: Europe Posts: 5,032 Thanks: 1,018 Thanked 3,873 Times in 1,184 Posts	A public shaming on social media like Facebook usually works well