C96 restoration by Lugerman - FINALLY

[berkmberk1]

Originally Posted by cirelaw

If you have the time Eugene has the restoration magic!! The Sistene chappel took years!

I have to say his work is good, but his customer service stinks. I was told last year that it was coming along well. He sent pics showing all the metal having been stripped. Then nothing. No response to any inquiries. Early this year, he told me it was almost done. Then nothing again. I sent him a message saying I was going to take action if things didn't change. He said he'd get right on it. The way he put it, I got the impression he really wasn't much past the metal stripping stage. Again, nothing. I complained to the PA BBB, and got a pretty fast response telling me he was getting right on it and it should be done in a few weeks... about a month and a half later he said all it needed was to finish some engraving I wanted done and it would ship on the following Monday. The Monday after THAT he actually sent it out.

He is an artist. I'm glad I have a piece he did. The only thing he needs is a system set up where he gives minor, periodic updates on long term jobs....a quick email "got such and such done"..."project completion in x weeks/months." He needs to provide receipts for the weapons/down payments in case someone dies. It would be a shame for a family to lose an heirloom just because he had a hear attack and no one had proof they had sent him anything.

Considering what I went thru, and the cost, the next Mauser I buy will be in the condition I want already.