Reproduction Snail Drum - progress

KABAR2 · 09-08-2016, 05:56 PM

Quote:

Originally Posted by DonVoigt

Now that is not nice, nor acceptable! Triple charging that is.

It was partly my fault they had my old address on file which messed thing up figured out the problem and fixed address but overall things got compounded hopefully it will clear up tonight....

KABAR2 · 09-08-2016, 11:14 PM

Arrrg! They dumped all three charges! So tomorrow I will call and get it re-enstated thankfully I printed my receipt this is becoming an adventure

Olle · 09-09-2016, 09:00 AM

Quote:

Originally Posted by KABAR2

Arrrg! They dumped all three charges! So tomorrow I will call and get it re-enstated thankfully I printed my receipt this is becoming an adventure

Ordering from Numrich can be interesting, especially if you order several of the same items. It may say that you ordered 10 and they will charge for 10, but if they only have 7 in stock they'll credit you for 3. Other times they'll charge the correct amount, but the order confirmation will still have the wrong amount on it. I have also seen my dealer discount being credited after the sale, almost like "Oops, we forgot to take it off". Then mix in a few returned item and you'll have an accounting nightmare on your hands. Many times you won't know how much you have actually paid until you have reconciled your bank account.

On the flip side, they are really good at fixing errors in the orders, and returns and exchanges are usually handled without any hiccups. I get the impression that they have realized that their ordering system sucks, and have perfected the art of damage control instead.

KABAR2 · 09-09-2016, 10:22 AM

O.K. ..... Just got off the phone with Gunparts my order wasn't canceled the charges went off my account it will be charged when item ships ..... So I hope to see this sometime next week...

rhuff · 09-09-2016, 03:36 PM

I was at the Numrich site a few of days ago and they were stating that they were having a BIG problem with their computer server, and that shipping would be delayed by 2-4 days over normal. Perhaps they have gotten things ironed out by now......we can always hope.

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09-08-2016, 11:14 PM	#2
KABAR2 User Join Date: Sep 2016 Location: Virginia Posts: 32 Thanks: 2 Thanked 19 Times in 11 Posts	Arrrg! They dumped all three charges! So tomorrow I will call and get it re-enstated thankfully I printed my receipt this is becoming an adventure

09-09-2016, 10:22 AM	#4
KABAR2 User Join Date: Sep 2016 Location: Virginia Posts: 32 Thanks: 2 Thanked 19 Times in 11 Posts	O.K. ..... Just got off the phone with Gunparts my order wasn't canceled the charges went off my account it will be charged when item ships ..... So I hope to see this sometime next week...

09-09-2016, 03:36 PM	#5
rhuff Patron LugerForum Patron Join Date: Mar 2011 Location: Az. Posts: 2,305 Thanks: 2,736 Thanked 991 Times in 727 Posts	I was at the Numrich site a few of days ago and they were stating that they were having a BIG problem with their computer server, and that shipping would be delayed by 2-4 days over normal. Perhaps they have gotten things ironed out by now......we can always hope.