LugerMan Restoration Services

[Ken Kramer]

Hi, Just a quick update about my situation with LugerMan. I phoned and filed an internet fraud complaint with the local police department in his home town. They knew exactly about what I was talking about. The next day the officer that I spoke with called me back and said the he went to see LugerMan where he worked. He was advised that the situation was not acceptable. LugerMan sent me an axle and a partial refund. My recommendation to any one else that has an issue is to contact the police in his home town. They were fantastic to deal with. The officer phoned me a total of five times to keep me informed as to the progress, including giving me the U.S.P.S. tracking number on the package. The officer even phoned the post office to confirm that it was actually sent. Without that officer, I would have not received anything. I might add that LugerMan never emailed or phoned me to apologize. The bottom line is that I am happy it has been resolved but very disappointed as to what had to be done to resolve it.

[sheepherder]

I am very disappointed to hear that Eugene is still screwing his customers. I had thought he was on the road back to honest dealings.

I've been seriously considering commissioning Eugene to do a Luger carbine for me. I have some money saved up for that purpose, and IMO his terms of payment were reasonable. A year or two isn't all that long to me anymore - time is flying by, IMO...

But no communication, fraud complaints, and NO customer satisfaction leaves me...alone and afraid, in a world I never made...

[LugerMan.com]

Originally Posted by Ken Kramer

Hi, Just a quick update about my situation with LugerMan. I phoned and filed an internet fraud complaint with the local police department in his home town. They knew exactly about what I was talking about. The next day the officer that I spoke with called me back and said the he went to see LugerMan where he worked. He was advised that the situation was not acceptable. LugerMan sent me an axle and a partial refund. My recommendation to any one else that has an issue is to contact the police in his home town. They were fantastic to deal with. The officer phoned me a total of five times to keep me informed as to the progress, including giving me the U.S.P.S. tracking number on the package. The officer even phoned the post office to confirm that it was actually sent. Without that officer, I would have not received anything. I might add that LugerMan never emailed or phoned me to apologize. The bottom line is that I am happy it has been resolved but very disappointed as to what had to be done to resolve it.

Sorry for bad communications there.
A refund and a toggle pin at the same time was an
apology in my mind.
May be i was wrong.