HELP!!! Luger restoration (should I say THEFT)

[lugerholsterrepair]

Eugene, Welcome to the Forum. I am happy to see you here addressing a very serious issue. I think you will benefit from an open discussion of the problems listed above.

"Well guess what, if i answer calls, then it's time to DO restorations cuts down in about 1/2 ... "

Here's my guess..thinking this way has caused you real problems..I find that the better the communication... the less difficulties arise. You can sooth disgruntled customers with a simple Email or short phone conversation . Ignoring calls insures that you will be spending MUCH more time cleaning up the mess and perhaps dealing with Police, lawyers or other authorities.
Answering questions is part of doing business. You have to answer the phone to GET business don't you? Why not follow up to KEEP business...