LugerMan Restoration Services

[alte-elfer]

Just an FYI - I'm not that old, but old enough and have been collecting since about 1983. Along the way, always bought "spare parts guns".....tons of lugers along the way. After all this time, I have a dozen or so to restore. Make them super nice shooters or fillers right? Why throw a few rounds out of that mint $2,500 byf 41? HAD Lugerman been someone I could trust, I would have kept him employed quite well. No matter how good someone's work is, no trust -> no dealings. Been there in car restorations....not about to do it with Lugers.

[lugerholsterrepair]

Mike, Trust is a valuable commodity. Not too many years ago word did not travel like lightening..it does today and it's difficult to hide. I have always felt I want to treat other collectors like I want to be treated. So far that has worked out pretty well.

[Edward Tinker]

Originally Posted by lugerholsterrepair

Mike, Trust is a valuable commodity. Not too many years ago word did not travel like lightening..it does today and it's difficult to hide. I have always felt I want to treat other collectors like I want to be treated. So far that has worked out pretty well.

I sure like our trades, and hopefully you do too

[lugerholsterrepair]

Ed, Trades are a funny thing..mostly they are hard to put together as both parties must come up with something the other wants! Secondly they are rarely exactly even up. Often one party makes out a little better than the other. That's why I like trading with good friends...if you end up a little short you can try to make up for it on the next trade..then you don't feel bad if the other guy came out a bit ahead..he's a good friend and you don't mind!
I learned a hard lesson many years ago in my first gun trade. I was 12 I think. I got royally ripped but it was a good lesson then and now. I still remember that lesson and it's prevented me trading without thinking it over carefully first!
You still end up making mistakes no matter what..

[Ken Kramer]

Hi, Just a quick update about my situation with LugerMan. I phoned and filed an internet fraud complaint with the local police department in his home town. They knew exactly about what I was talking about. The next day the officer that I spoke with called me back and said the he went to see LugerMan where he worked. He was advised that the situation was not acceptable. LugerMan sent me an axle and a partial refund. My recommendation to any one else that has an issue is to contact the police in his home town. They were fantastic to deal with. The officer phoned me a total of five times to keep me informed as to the progress, including giving me the U.S.P.S. tracking number on the package. The officer even phoned the post office to confirm that it was actually sent. Without that officer, I would have not received anything. I might add that LugerMan never emailed or phoned me to apologize. The bottom line is that I am happy it has been resolved but very disappointed as to what had to be done to resolve it.

[sheepherder]

I am very disappointed to hear that Eugene is still screwing his customers. I had thought he was on the road back to honest dealings.

I've been seriously considering commissioning Eugene to do a Luger carbine for me. I have some money saved up for that purpose, and IMO his terms of payment were reasonable. A year or two isn't all that long to me anymore - time is flying by, IMO...

But no communication, fraud complaints, and NO customer satisfaction leaves me...alone and afraid, in a world I never made...

[LugerMan.com]

Originally Posted by Ken Kramer

Hi, Just a quick update about my situation with LugerMan. I phoned and filed an internet fraud complaint with the local police department in his home town. They knew exactly about what I was talking about. The next day the officer that I spoke with called me back and said the he went to see LugerMan where he worked. He was advised that the situation was not acceptable. LugerMan sent me an axle and a partial refund. My recommendation to any one else that has an issue is to contact the police in his home town. They were fantastic to deal with. The officer phoned me a total of five times to keep me informed as to the progress, including giving me the U.S.P.S. tracking number on the package. The officer even phoned the post office to confirm that it was actually sent. Without that officer, I would have not received anything. I might add that LugerMan never emailed or phoned me to apologize. The bottom line is that I am happy it has been resolved but very disappointed as to what had to be done to resolve it.

Sorry for bad communications there.
A refund and a toggle pin at the same time was an
apology in my mind.
May be i was wrong.

[padredan]

It's about trust. He maybe the best in the world at what he does, but can you trust him? His actions speak very loud on that.

[Curly1]

Sounds like he is keeping the local police busy.

Not good.

[Edward Tinker]

I think that Eugene is not a rip-off artist, I think he is more unreliable than untrustworthy, but that is only from hearing others happy with him.

But, would I send him anything, probably not....

[RAY1946]

Gee Whizzzzzz! This thread is getting longer than the controversy of Obama's birth certificate. Can't we just make a sticky with a list of the people NOT TO DEAL WITH and put him at the top of the list?................................

[LugerMan.com]

Originally Posted by RAY1946

Gee Whizzzzzz! This thread is getting longer than the controversy of Obama's birth certificate. Can't we just make a sticky with a list of the people NOT TO DEAL WITH and put him at the top of the list?................................

But where w'd you get a carbine for 4000 then ?

[Edward Tinker]

Eugene, the issues I hear are that you ignore people until they threaten legal action; that you say you have a part, and then take months to supply a part?

WTH? If you want a good reputation; then follow through and keep your customers happy.

I would gladly sell some lugers to come up with a workable, shooting 45 luger - that I actually thought I would get within 5 or 6 months.

Tell me why it takes a year to year and a half to make a carbine? Please, explain it to me?

[LugerMan.com]

Hi,
it takes about 100 hours to make one carbine.
I only work 15-20 hours a week because it's my part time job.
out of that time only 10 hours goes in to making something.
other 10 hours goes in to answering email, phone calls and sending shipments out as bad and as slow as i am.

I do have waiting list of projects that is about 15 at this time.

I turn about 1 project in 2 weeks in general.

There is also a waiting list of small projects, like functions checks and parts fittings and such.


so 30-40 weeks to get to your project.
and 10 weeks to make it happen.

In realty i work on each project little by little.

Because i rust blue them in 2-3 at the time.

As far as carbines ,

I make 4-5 at the time, make stocks for all, make barrels for all,
make grips for all and so on .

Last year i made 6 of them.

First was out in 8 month last was out in 14 month.

one lucky person got his faster because he got the one extra one i was making for sale and not to order.

That's my life as i know it.

If i take a phone call, 2 hours are gone.

If i answer email an 1 hours is gone.

and projects and shipments get delayed.

If i get a cold, that drops a week of the clock.
I god forbid i go on vacation all hell brakes loose.

That's a ruff estimate.

I am not out here to cheat anyone out of there money,

Mostly i am just doing it for the love of the Lugers ...
That what my wife keeps telling me anyways.

If people have patience to deal with me, they get reworded...
If they do not, they have other options... and as far as i hear anyone that is any good takes just as long.

Correct me if I am wrong.

[LugerMan.com]

Originally Posted by Edward Tinker

Eugene, the issues I hear are that you ignore people until they threaten legal action; that you say you have a part, and then take months to supply a part?

WTH? If you want a good reputation; then follow through and keep your customers happy.

I would gladly sell some lugers to come up with a workable, shooting 45 luger - that I actually thought I would get within 5 or 6 months.

Tell me why it takes a year to year and a half to make a carbine? Please, explain it to me?

When you collect all you patience in one hand/hart, let me know I will start a carbine project on favorable terms for you.

Just pic a bitter luger you do not mind been cut up and send it to me. No money up front, sit on your hands for 12 month and pay up when the pictures show up at your door/PC. No big loss, specially because no one else will do it for you.

Oh. i take that back, I will take your book as a down payment.

[LWaali]

It sounds like an assistant just to answer phone, emails, and manage small parts could cut the time in half AND do miracles in rebuilding your reputation and customer satisfaction. There are a lot of people that will work for trade for good gunsmithing services or restoration. The art of good restoration cannot be/should not be lost.. maybe an apprentice that starts by office work?

Just sayin.. I am disabled and on a fixed income but trade minor gun work and computer/network repair for labor to maintain my property and cars.

[LugerMan.com]

Originally Posted by LWaali

It sounds like an assistant just to answer phone, emails, and manage small parts could cut the time in half AND do miracles in rebuilding your reputation and customer satisfaction. There are a lot of people that will work for trade for good gunsmithing services or restoration. The art of good restoration cannot be/should not be lost.. maybe an apprentice that starts by office work?

Just sayin.. I am disabled and on a fixed income but trade minor gun work and computer/network repair for labor to maintain my property and cars.

My son is starting to help me out with it, he is in collage and spares about 10-15 hours a week as well.

The problem with emails and phone calls, everyone wants an expert help on the phone and preferably for free ;0)

Not everyone will talk to the assistant,

But we are working on the expansion, and hoping to move this forward to lift it of the hobby ground in to more reliable operation.

And if i get a talented and dedicated manager , customer experiences will improve, I am just not a peoples person per say.. more of the gun person ;0) the older the better.

Same goes for people strangely, old school people just have more patience for the art.

[CAP Black]

I know first hand that Eugene has accurately described the way he does his business. I ordered a carbine in March of 2012 and he said close to a year; he would try for less but no way to promise. I e-mailed him a few times and he responded; a few times he didn't. I always communicated with respect and was not hounding him to speed up. I communicated in early December on status. About the 9th or 10th we touched base. He learned I was traveling there to get it when finished. I was able to pick it up on the 19th, I think. A gorgeous pistol. No hassles, no snide remarks, just calm business between two gentlemen. Pictures are on another thread.
sincerely,
Jack

[Edward Tinker]

Eugene, I may take you up on that

I think you are an honest man, and you stated it plainly, you aren't a people person, you aren't a phone guy. Welcome to the club I get told all the time by folks, here's my number, CALL ME!!

no thanks, I hate talking on the phone - but being a computer guy - I don't mind that - its easy and I can answer whenever

I tried to get my son involved in a biz, it worked ok, he is a great guy, but doesn't want to devote time like me - wants to spend time with his girl friend?

Ed

[skeeter4206]

Having a .45 version of a luger, personally I think a navy style luger would be ideal for that project. having that little bit longer barrel, but not too long. The style sights that are on a navy luger. That would be a nice one to have in a collection. What you think Ed?