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Unread 12-16-2008, 03:29 PM   #9
John Sabato
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I have received a response from Gerard Henrotin... and I will share it with you all. His premise for the small charge seems very reasonable to me...

========message follows==========
Hello John,

The policy about re-issuing passwords has been a changed little bit with time because of the ever growing basis of customers through the years (and ever growing "hard disk crashes" occuring - sometimes each year - for very unlucky users).

Re-issuing password is a time consuming job as mails must be replied, former purchases must but traced back in the sale files, and so on.

I now ask for a $3.00 fee for each password re-issued to cover all these costs, and the fact that the customer download the latest (often enhanced) version of the ebook concerned.

Regards

Gerard
========end of message============

His email listed earlier in this thread is valid for those who need to request a new password.
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regards, -John S

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