what are my rights?

Well someone or something perhaps related to this sight(dont be shy) had the firm call my house at 10pm last night. He was apologetic about the delay, then i told him i was gonna maybe need a new extractor. He offered to send it for free! Im just happy to get an instruction booklet and be in contact with this firm in case i need new parts.(maybe hell send it as a goodwill gesture---wishful thinking) But happy and i really do need the neww address as the phone message got through.