Simpson's Ltd

[Schupo]

Gentlemen,

Regarding good customer service... Probably twenty years ago I bought an Aladdin lamp from LL Bean. My son broke the glass shade while practicing his golf swing. I contacted LL Bean and asked them to send me a new shade to replace the broken one and to bill me for the cost of the replacement. I received a new shade and a no-charge invoice. I called the customer service line and explained that I wanted to pay for the new lamp shade and the postage. They would not accept my money!

LL Bean said that if I was dis-satisfied with the broken lamp they would make it good. After trying again to pay for the shade (my kid broke it accidentally I explained) for another few minutes, I gave up and accepted the free glass shade. I have been a customer ever since and in my eyes LL Bean can do no wrong.

I will not buy again from vendors who have poor customer service, no matter what they have for sale at any price.