Simpson's Ltd

bradsimpson · 05-17-2006, 02:32 PM

Albert,
I just got back last week from spending most of this year in Asia. I was informed on Tuesday about this thread by three different customers, all of whom said I should respond. By the time I knew anything about the deal, we were already being trashed on a public forum.

The first thing I did was investigate the deal. The salesman said it was a case of buyer's remorse and the gun was fine. Dad and I inspected the gun and it was OK. Then a single action collector who was in the shop inspected the gun and said it was OK. Finally a famous author of gun books who happened to be in the shop inspected the gun and said it was OK. We all read the customer's E-Mails and disagreed with his claims. Maybe we are all wrong?

If I was convinced we had made a mistake, I would have reimbursed the 3% fee and eaten the charge. We have done it before, and for a lot more money than this. I honestly don't believe the gun is defective, and I can't find anybody I know and trust that can show me otherwise.

I would have loved to have been in a position to make the guy happy, but it was too late. He had already made the issue public, and all I could do was refute statements that I believed to be false. I tried to do as politely as possible.

All we can do is identify where this deal went wrong and try not to let it happen again. I don't intend to post on this subject any further.

Thank you & take care,
Brad

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05-17-2006, 02:32 PM	#1
bradsimpson User Join Date: Jul 2002 Location: Galesburg, IL Posts: 135 Thanks: 0 Thanked 17 Times in 9 Posts	Albert, I just got back last week from spending most of this year in Asia. I was informed on Tuesday about this thread by three different customers, all of whom said I should respond. By the time I knew anything about the deal, we were already being trashed on a public forum. The first thing I did was investigate the deal. The salesman said it was a case of buyer's remorse and the gun was fine. Dad and I inspected the gun and it was OK. Then a single action collector who was in the shop inspected the gun and said it was OK. Finally a famous author of gun books who happened to be in the shop inspected the gun and said it was OK. We all read the customer's E-Mails and disagreed with his claims. Maybe we are all wrong? If I was convinced we had made a mistake, I would have reimbursed the 3% fee and eaten the charge. We have done it before, and for a lot more money than this. I honestly don't believe the gun is defective, and I can't find anybody I know and trust that can show me otherwise. I would have loved to have been in a position to make the guy happy, but it was too late. He had already made the issue public, and all I could do was refute statements that I believed to be false. I tried to do as politely as possible. All we can do is identify where this deal went wrong and try not to let it happen again. I don't intend to post on this subject any further. Thank you & take care, Brad