Just my opinion, (and not an informed one at that), but unless someone states there's an inspection period in the ad I assume that when I win I've bought what I bid on. Did you offer an inspection and return option ? The only other circumstance where I feel a return is justified is if there was a significant misrepresentation of the item; that's more subjective ! Is that what your buyer is claiming ?
A couple of times I've been disappointed; but that's part of the risk you take when you buy items at auction. I believe that if you're not prepared to take some risk along these lines then you should stick to finding the item where you can inspect before purchase; it may take longer and cost more, but that's your choice !
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