Just press hard on the magazine release button. If you can get the magazine out, then everything else will function properly. I like to lock the gun open before I put a loaded mag in. Makes life easier. Or just load it with 5 or 6 rounds. Hand strength is important when operating semi auto pistols. An attribute that we lose as we get older...Sounds like you have the top round jammed against the bottom of the breechblock.
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