Eugene, I don't agree and I just feel this needs to be said;
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Most of the collectors do not care to wait some extra time for service or part they can not get anywhere else.
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Your reputation is that you take a
very long time and that you don't answer emails, phone calls or comments on the forums.
I have been a moderator on this forum and Jan's forum for 8-10 years, and during that time there has been more negative than positive.
You want to keep business, then deliver the goods. Its that simple in the world of commerce.
Tom Heller carries parts here on the forum, I have many parts, ebay, gunbroker, etc, are all areas where folks can get luger and other parts, so don't think of yourself as being the only place where folks are forced to go.
Ed