[lugerholsterrepair]

Eugene seems like a fine fellow... but in a small business.. actions are what count. Doing what you say you will do or contacting a client to explain why not and if need be give him back his money so he can explore other venues.
I agree with the above posters..it is SO easy to prepare a small item and get it sent right out. If you are not able to accomplish these simple tasks then you are in way over your head and deserve whatever bad press comes your way. People SHOULD avoid you if your service is so poor that dissatisfied clients take the time and trouble to expose your shoddy practices in public.
As a small businessman I realize how important my reputation is and I guard it with every resource at my disposal. It only takes a small shadow cast over your good name to cause a chill you may not recover from.