OK, I'm not trying to defend Lugerman...but by being on the phone, on the PC, chasing down parts & tooling, mailing packages...You're not doing your primary job; i.e --> restoring weapons...
And that's not even including personal/Real Life issues...Like groceries, work [real life job], and time with family...
I was caught up in my hobby and after a while it turned into 'work'...I no longer got any enjoyment/satisfaction out of it...And my "spare time" had disappeared...And my own projects started piling up...So I stopped working for other people...And now I can get in a few hours each week on my own interests...
Yes, it's reprehensible that Eugene takes so long...but if you've looked at the pics of his work, it's understandable...
Hopefully he'll get your part(s) out to you ASAP...
... $.02 ...