I have had problems with DHL (on non-firearm items) as I refuse to be present for 12 hours - just to wait for their delivery and refuse to drive 45 miles to pick it up at their facility. (The post office is 400 feet away, UPS is 3 miles and fedex is 4 miles.)
Consequently, about 95% of DHL items are returned to the sender.
Once, having missed their delivery on a Wednesday, I called them and told them that I was going to be gone on Thirsday and Friday, and they agreed to deliver it the following Monday. But on Monday, they sent it back becuase they had made two delivery attempts on Thursday and Friday when I was not there.
I think that the situation is that they all know that there are only a few delivery companies and since the serivce is similar they think they have you locked in.
A few years ago I had interent access thru the local telephone company. We became involved in a disagreement over service and I refused to pay. I was told that if I did not pay, they would stop my service and then I would have to tell all the people of a new email address and explained to me how hard this would be, etc. - so I had better comply with them.
I told them where to put it and explained to them that my email was thru Yahoo and that nothing was dependent upon their service except the connection itself which was easily obtainable from any other company. They had no answer. As a sequel, when the collection agency contacted me, I told them that I disputed the debt setting forth the grounds, then told them not to contact me any more but that if they felt that they had a good case, then sue me.
Its been four years and I have not yet been sued.
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charlie
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